My issues is I made an online transaction last month and had to cancel do the the suffix of the receivers name. After looking below at a number of complains I now see why! The only different is I WILL NOT SPOT!! until I reach someone. I have completely baffled about the level of professionalism that i have received from Money Gram. DO NOT LET THEM WIN!! STAND UP ,DO NOT GIVE UP AND KEEP FIGHTING! Why should we be taken advantage of when we spend millions at Walmart and money gram if you use the services often. I will be filing a case against them in small claims today!n I suggest you all do the same. I have not received anything!! I have been hung up on 3 times from the escalation department and the call center via phone to only be told that I can pick up my funds at the local Walmart even though I paid online via Visa card! I was even giving a transaction number to only get to Walmart and be completely embarrassed!!! When ever I call in to the call center No one seem to be able to find my information after verifying everything but my blood type, when I am transferred to the escalation department AND it magically appears! My next move is to Sue MONEY GRAM AND WALMART FOR THE STEALING MONEY FROM HAND WORKING CITIZENS LIKE MY SELF. I get it! However I was told that it will take 3-10 business days to for my funds to show up IN my account. After looking below at a number of complaints I now see why! The only different is I WILL NOT STOP!! until I reach someone. (SORRY THE BELOW MESSAGE HAS A LOT OF TYPOS I AM PISSED!!) I have completely baffled about the level of professionalism that i have received from Money Gram. I have spent lots of money in last two years sending money, and they are the rudest people I know. I think it is time to start making lawsuits and contacting better business bureau that is what I did today. My son still has no money for food because that was all the money I had to send him and still is not back in my bank account. I asked them why they was not comfortable and they could not tell me nor give me a cooperate phone number. You denied him money two other times then times after that let him receive the money, so obviously not too much of a threat. What is so suspicious the kid has my last name I have been doing it for 2 years so he can eat. My son has my same last name and I send him money every week, this time it was for only $50.00 and they stated they did not feel comfortable giving him money so they cancelled the transaction but I have to wait 3-10 business days to get my money. Twice money gram has cancelled my transactions on their own because of suspicious activity. I am writing because I have been sending money to my son in college for the last 2 years.
Btw they never called me back for the customer satisfaction review. I will upset and let you know how long it takes them to return my money. Horrible experience I wouldn't recommend MoneyGram to any one. I was trident to stop him from repeating the same thing they told me already and he started to raise his voice telling me excuse me several times.
The guy that help me was really not listening to me, he asked me to have them go back to the store again. I called again very frustrated and explained to them I was very upset I told them my parents are 82 and I cannot have them go and expose themselves in this pandemic to have them go back and forth. The next day same thing happened and when they tried to call from store there were not able to get a hold of anybody so they were sent back home again empty handed. I called and they told me money was there to have them go again and if problem persisted to call from the location. On June 17 I sent money to my elderly parents in Mexico and when they arrived they were sent back empty handed stating that money was already collected.